T's & C's/Refunds & Returns

TERMS AND CONDITIONS OF SALE (“TERMS”)

These Terms apply to any Purchase made from Kids Rule Backdrops (“KidsRule”, “We”, or “Us”) and are agreed by and between Kids Rule and you as buyer (“Customer”, “You” or “Your”). By making payment You agree to be bound by the Terms set out herein.

General: KidsRule shall supply the above listed products (“Products”) in consideration for the payment amount listed. Please check that all items in your shopping cart are correct as once payment is made we shall proceed to fulfil your order at which time no changes can be made.

Replacements: We must be notified of any request for a replacement within seven days of Your receipt of the Product(s). Replacements shall only be available for non-personalised Product(s) and where the Product(s) are found to be faulty and such fault is accepted by KidsRule (in KidsRule’s sole discretion). You shall make reasonable endeavours to ensure the Product(s) You wish to have replaced are returned to Us within 14 days of receipt.

We shall pay for the postage costs for replacement Product(s), however where the Product(s) are found on receipt by KidsRule not to be faulty, KidsRule shall charge You for all postage fees incurred and You shall receive back the same Product(s) unless you elect for a Refund in accordance with our Refunds policy (below). If the Product(s) are faulty (and such fault is accepted by KidsRule in its sole discretion), KidsRule shall replace the Product(s) with no further charge and shall redeliver the Product(s) to you within a reasonable timeframe, unless you elect for a Refund in accordance with our Refunds policy (below).

Refunds: We must be notified of any request for a refund within seven days of Your receipt of the Product(s), and KidsRule shall arrange return courier collection of the Product(s) to which You must ensure the Product(s) are returned to Us within 14 days of receipt (“Returns Period”).

On return of the Product(s) during the Returns Period, an administration fee of 20% of the value of the invoice shall be deducted, as well as any applicable courier fees from any applicable refund amount (“Return Fees”).

You may request a refund from Us for non-personalised Products during the Returns Period, and Return Fees shall apply unless the Product(s) are faulty and such fault is accepted by KidsRule (in KidsRule’s sole discretion). We reserve the right to refuse any refunds where the Product(s) are found to have been used or damaged in any way.

You may only request a refund from Us for personalised Products during the Returns Period and where the Product(s) are faulty. We reserve the right to refuse any refunds where the Product(s) are found to have been used or damaged in any way.

Please allow up to 14 working days from receipt of the returned Product(s) for any refunds to be processed.

Proofs: Proofs of images which We do not hold on our database are always sent to You before printing of images.  Therefore, it is Your responsibility to ensure that the proof is 100% accurate and agreed by You before any order is finalised.  No refunds can be issued for errors after a proof has been confirmed.

Warranties: All implied conditions, warranties and terms are excluded from these Terms. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term. We make no representation or warranty for: (i) any implied warranty or condition as to merchantability or fitness of the Products for a particular purpose; or (ii) the adequacy or appropriateness of the Products for your purpose. You agree that in any circumstances when We may become liable to You, the limit of our liability is the amount You have paid us in the immediately preceding 12 month period for the Products concerned. We shall not be liable to You for any loss or expense which is: (i) indirect or consequential loss; or (ii) economic loss or other loss of turnover, profits, business or goodwill, even if such loss was reasonably foreseeable or We knew that it might be incurred.

Images: You accept any and all responsibility arising from any actual or potential infringement of intellectual property rights (including trademarks, design rights, and copyright) and indemnify Us for any damage sustained by KidsRule.

Payment & Taxes: Payments are to be made in full on receipt of any invoice.  No refunds can be made after this stage except under the terms of the paragraphs referring to “Refunds” (as above). If an order is placed outside of the UK it is Your responsibility to pay any taxes or duties on arrival of their package.

Miscellaneous: These Terms (together with any documents referred to herein), constitute the entire agreement between the Parties and supersedes and extinguishes all previous discussions, correspondence, negotiations, drafts, agreements, promises, assurances, warranties, representations and understandings between them save that nothing in this clause operates to limit or exclude any liability for fraud. No one other than a Party to these Terms shall have any right to enforce any of its terms and the rights of the Parties to terminate, rescind, or agree any variation, waiver or settlement under this Agreement are not subject to the consent of any other person. These Terms (including any disputes or claims arising out of or in connection with its subject matter or formation including non-contractual disputes or claims) shall be construed in accordance with and governed by the laws of England & Wales.

FURTHER INFORMATION, WASHING AND USAGE INSTRUCTIONS:

We do not recommend using any of our collapsible frames outside as high winds or rain could cause them to fall or become damaged.  If you absolutely need to use them outside then you must ensure they are anchored down.

Material of all covers:  230gsm polyester.  Plinth covers may vary slightly but will still be of high quality polyester.  Dye-sublimation print.

Please note all fabric items are washable but NOT waterproof.

Prints on our covers will not fade if following washing instructions carefully as follows:

Wash inside out with mild/delicate liquid detergent on a quick wash no longer than 30 minutes or preferably HAND WASH (for metallic covers, in the first instance, try wiping off any stains with warm cloth.  If this is not successful, hand wash in warm water).  DO NOT wash any covers in hot water and if ironing is necessary use a low heat with fabric inside out.